Power Uptime SLA
Ready2Frag guarantees a 100% Power uptime for all dedicated servers.
- Power: Defined as incoming electrical service to the data center, equipment, and server.
In the event of a power outage, we will offer an account credit equal to 5% of the affected service's monthly cost per 10 minutes, but not exceeding 1 month's worth of service.
| DOWNTIME (Examples) | ACCOUNT CREDIT |
| 10 Minutes | 5% (ex. $99 x 0.05 = $4.95) |
| 20 Minutes | 10% (ex. $99 x 0.10 = $9.90) |
| 30 Minutes | 15% (ex. $99 x 0.15 = $14.85) |
| 40 Minutes | 20% (ex. $99 x 0.20 = $19.80) |
| 50 Minutes | 25% (ex. $99 x 0.25 = $24.75) |
| 1 Hour | 30% (ex. $99 x 0.30 = $29.70) |
| 3 Hours | 90% (ex. $99 x 0.90 = $89.10) |
| 4 Hours | 100% ($99 - 1 month limit) |
| 5+ Hours | 100% ($99 - 1 month limit) |
Network Uptime SLA
Ready2Frag guarantees a 99.99% network uptime SLA. Ready2Frag uses the latest network technologies to power our network and operates a fully redundant core network.
In the event that you experience unannounced/unscheduled network downtime, an account credit can be requested equal to 5% of the service's monthly cost per 15 minutes of network downtime equal to no more than 1 month worth of service. Client must provide proof of network downtime, and internal monitoring must have shown a network issue. Credit is calculated from the moment a member of our staff is contacted about the issue.
Network downtime is always defined as the inability of our networking equipment to create a connection to the larger Internet.
| DOWNTIME (Examples) | ACCOUNT CREDIT |
| 15 Minutes | 5% (ex. $99 x 0.05 = $4.95) |
| 30 Minutes | 10% (ex. $99 x 0.10 = $9.90) |
| 45 Minutes | 15% (ex. $99 x 0.15 = $14.85) |
| 1 Hour | 20% (ex. $99 x 0.20 = $19.80) |
| 2 Hours | 40% (ex. $99 x 0.40 = $39.60) |
| 3 Hours | 60% (ex. $99 x 0.60 = $59.40) |
| 4 Hours | 80% (ex. $99 x 0.80 = $79.20) |
| 5 Hours | 100% ($99 - 1 month limit) |
| 6+ Hours | 100% ($99 - 1 month limit) |
SLA Terms and Conditions
- This is extended to direct clients. We are not liable for downtime caused by a reseller of our service.
- SLA claim tickets must be opened with our billing department within 48 hours of issue resolution.
- Your account must be in good standing for at least the past 3 months to request a credit.
- Services suspended by Ready2Frag will not be eligible for any claims.
- Issues outside of Ready2Frag's control including but not limited to software issues, acts of god, and failure outside of our network are not eligible for credit.
- Ready2Frag reserves the right to deny any SLA credit. All SLA claims will be investigated and considered.
